Engineer your technology career

To illustrate what they mean, Kuipers and Heitlager show off a small-scale, working model of an intelligent factory that simulates a beer brewery. The real plant’s supply chain is incredibly complex, involving multiple partners whose data systems are not mutually compatible or standardized. But through the model factory in Lab271, Schuberg Philis succeeded in finding a novel way to incorporate all the relevant information into a single, unified whole.

Ilja Heitlager: “Even though these are in fact major assets, what you actually see here in a small-scale model is the representation of Industry 4.0. Individual production lines are digitized and brought together so that, based on data and intelligence, the entire system can be controlled in the best way in real time. This is how we bridge the gap between physical engineering and IT.”

Roeland Kuipers: “Once you have the right data points, not only can you follow one specific production line and improve the performance of each machine—you can also centralize all the lines and manage them as a whole. Thanks to our experience with this small-scale model, we were able to get things up and running in a real production line within a single day. Practicing first gave us a great head start once it came to the real thing.”

Experts in the lead

According to both the CTO and the CIO of Schuberg Philis, business-oriented innovation demonstrates new forms of interaction with the partners the company is serving. Long-term relationships based on a tender, for instance, as well as planning and major contracts are making way for more experimental interactions with short to very short cycles. The added value for the business always comes first. Then, after a proof of concept or a minimum viable product has been created, things can be scaled up rather quickly.

Ilja Heitlager: “Here at Schuberg Philis, we are adding something very important: a focus within a mission-critical cloud infrastructure on security, including data security, and continuity. Systems that make it possible to run an industrial environment intelligently are not necessarily secure. For example, a secure connection to an IT infrastructure requires additional measures.”

Roeland Kuipers: “Here, too, we are starting from two principles that are quite important for Schuberg Philis: ‘experts in the lead’ and ‘the whole system in the room.’ Our customer contributes specific knowledge of its business, processes and IT, while we deliver competencies in technical and data engineering and science. And we team up with specialized partners when needed. Instead of thinking up everything individually, we go on a joint hunt for value.”

Making technologies tangible

All these activities – and the mindset that goes with them – are being developed in the new Schuberg Philis “Lab271.” This is a setting in which there is less risk aversion than there has been in the past. The CIO and CTO talk about a combination of competencies, daring, and what they call fearless learning. In the new space to be set up for this purpose at Schuberg Philis’s headquarters, new and complex technologies will be made tangible. One example is the miniature factory. Another is a small-scale model of autonomous vehicles and other devices.

Ilja Heitlager: “The idea for each use case is: What can we forget, and what can we learn? And then, based on experiments and the accumulation of experiences, we can make progress. This is fundamentally different from traditional outsourcing, where you have to reassure the customer in advance that everything will turn out all right. Here you can fail in the experimentation phase, and then adapt things to ensure ultimate success.”

Roeland Kuipers: “It’s about making steps as small as possible, and then quickly finding out whether they succeed. If they don’t, you keep analyzing them and making adjustments until they do. Truth be told, in the trial run we do for clients, we sometimes come up against things that we hadn’t taken account of in the design phase, such as limits on connectivity, as well as complexity and technological differences between and among production lines. We then take account of all of this, including in our work with partners.”

Design thinking

Lab271 is a combination of a “makerspace” and what is known as “the d.school,” which started at Stanford University in the United States, where the popular processes known as design thinking were born. That means taking the right steps and adopting the right mindset to come up with technology-driven solutions for the challenges facing people and businesses. This way of working is based on elements similar to those in Lean Startup: empathy (with the person or organization you are making something for), experimentation, and testing in the market. Any unconscious assumptions will always be validated during the development process.

Roeland Kuipers: “The emphasis is often on the full range of possibilities offered by a new technology: data, robotization, IoT, the cloud, machine learning, and other forms of artificial intelligence. That said, technology is not the issue, and should never be an end in itself. To create value, and not get bogged down in technological complexities, you have to make things small and manageable. It all starts with the question: What do you want to achieve for the business? And then you bring everything together that’s needed to make that happen.”

Ilja Heitlager: ”The beauty of Lab 271 is that the technical possibilities are endless. By doing experiments and combining elements – and possibly even creating a bit of chaos – you can get things going in a creative way. So the process is certainly bottom-up, even though by formulating the right objectives you’re also making it top-down. Our knowledge and expertise in large IT infrastructures help get things up and running. In everything that happens, it’s the final result and the customer’s 100% satisfaction that matter most.”

Business IT Translator

Within Lab271, Kuipers and Heitlager are working on a new concept that builds on design thinking; they call it the Business IT Translator. The basic idea is that, thanks to its knowledge and experience in large-scale, mission-critical environments, Schuberg Philis is uniquely placed to offer guidance and advice to both management and those running the day-to-day business at its partners, in how to make digital transformation happen. Our company’s role of strategic consultant is becoming more and more important here, rather than just that of implementation partner.

Ilja Heitlager: “In practice, the IT components in large organizations are still highly compartmentalized. This hampers the optimization of processes, and gets in the way of business innovation. Starting with the question ‘What do companies want to achieve with their strategy?’ allows us to determine the extent to which things need to change on the IT and technology fronts. We’re looking for that sweet spot between planning, strategy, and execution: a combination of strategic thinking and a good feel for technology.”

Roeland Kuipers: “Here at Schuberg Philis, we’re becoming more and more of a presence in this field. As we said a few minutes ago, we work with executives, business analysts, and IT departments to find new sources of value, either with or without the support of specialized professional partners. We have already achieved results in this area for clients like this global beer brand, and we can now quickly test and keep developing new initiatives at Lab271, by combining a systematic approach with agility, and bringing technology and business closer and closer together.”

Held annually in Las Vegas, re:Invent is one of the industry’s largest events, with this past edition said to draw 50,000 customers and partners in person and over 300,000 virtual attendees worldwide. The spotlight went to our HEINEKEN Connected Brewery customer case during a keynote on AWS Partners. Connected Brewery global portfolio head Michiel Maagd and our CTO, Roeland Kuipers, shared our joint success story and talked about support from our company cultures and AWS partnership. Back in March, we organized one of the first in-person AWS meetups since the pandemic. It was great to be with the community again, enjoying content, food, and conversations that went until midnight. October ushered in our biggest community-organized event so far. AWS Community Day drew 470 attendees, 80 speakers, 70 sessions, and a keynote by Amazon CTO Werner Vogels. Schuberg Philis served as the main sponsor, and our colleagues who serve as AWS community leaders handled the organization. Together, we shared insights and knowledge across seven breakout sessions.

Martijn van Dongen and Aron van der Sanden

For a global logistics and distribution customer with these requirements, we embarked on a hybrid cloud journey. To ensure availability and resilience of mission-critical applications and empower their central Netherlands-based IT team to support all facilities worldwide, we chose Azure Stack HCI as an edge computing offering. Azure Stack HCI builds on the battle-tested Windows Server ecosystem to deliver a hyper-converged infrastructure cluster solution that hosts virtualized workloads and their storage in a hybrid on-premises environment. Complemented by Azure monitoring, backup, security, and compliance services, it is an ideal platform for application modernization and improved productivity.

The environment we created offers mission-critical levels of performance, availability, security, and compliance. Thanks to the standardized hybrid architecture, additional units can be easily deployed across regions and controlled by the centralized team. This case marked the first time that we used a hyper-converged appliance managed by cloudnative services and deployed such a solution for a customer with global presence. Here’s to hybridity!

Frank Zomer and Radek Wiankowski

The situation

As Europe’s largest port, Rotterdam-Rijnmond is intensely trafficked and populated with terminals, refineries, and chemical factories. To ensure optimal accessibility of the port, sea vessels operating in this region are piloted by highly trained professionals who specialize in navigating the local waters.

Our customer

Loodswezen is an independent organization that keeps maritime traffic smoothly running in and out of the Dutch and (partly) Flemish seaports. The organization is privately owned by the pilots who work for it and is legally appointed by the Dutch government to execute the compulsory pilotage for sea vessels.

The IT question

To maximize the uptime for all mission-critical applications, Loodswezen sought to improve the resilience of various applications. These included applications for handling the radar and AIS data from the port; the planning of pilots and voyages; collaboration between the port authority and the port community system via a digital chain; coordination between nautical service providers, such as the port authorities, boatmen, and tug companies; and operational communication with ship agents.

The business behind the IT question

Keeping maritime traffic running smoothly is a public responsibility. Vessel by vessel and sail by sail, Loodswezen’s work requires balancing the economy’s need for smooth commercial operations and society’s right to safety. Having accurate, timely information exchange has always been crucial for Loodswezen since miscommunication or insufficient communication can cause friction, conflicts, and/or traffic delays. Any IT downtime lasting over four hours can cause a complete shutdown of traffic in the port.

Our solution

Our first priority was to achieve 100% stability of Loodswezen’s IT platform, which we did by quickly moving it to our datacenter. We ensured that the migration did not cause dangerous downtime and applications remained up and running. Once we achieved 100% uptime of the applications, we supported Loodswezen in a digital transformation of its daily operations. We helped transform the organization into an agile DevOps IT operation, ensuring knowledge and expertise were secured within its own teams. We also co-created software that increased productivity, such as an application for automated communication between pilots and vessels, which was previously done manually. Eventually, we also moved Loodswezen’s IT platform and application landscape to the public cloud, which was more conducive to innovation.

The mission-critical transformation

Loodswezen’s new IT platform has increased staff efficiency. For example, pilots now can use tablets providing easy access to the systems needed to safely transport vessels into and out of the ports. Moving to the public cloud has also increased functionality and effectiveness while letting the organization maintain the same infrastructure costs. Moreover, the digital transformation has encouraged Loodswezen to leverage the cloud for data and better insights to increase pilot productivity, efficiency, and digital cooperation. Last but not least, it has boosted supply chain optimization, thereby supporting the Rotterdam harbor in its objective to be the world’s smartest port.